Something not working? Tell us.
CueCard is made by a very small team, which means the person who reads your email is the person who can fix the thing you are writing about. There is no ticket queue and no bot in front of it.
Ways to reach us
Three doors, all of them open
-
01
Email
support@cuecard.dev — for anything at all: a question, a bug, a feature you wish existed, or a privacy question. Tell us which device and which version you are on and the first reply is far more likely to be the useful one.
-
02
GitHub issues
CueCard is open source, so bugs and feature requests live in the open on the issue tracker. Filing there means you can watch the fix happen, and it means the next person with the same problem finds your report.
-
03
The FAQ
Most of what arrives in the inbox is already answered on the FAQ page — the overlay permission on iOS, why the notes stay invisible in a screen share, what CueCard costs. It is searchable, and it is the fastest answer available at 2am.
Before you write in
The four we answer most
The prompter will not float over my other apps on iPhone
Open the teleprompter, tap the script to show its controls, and tap the picture-in-picture button, labeled Start Overlay. Close any other active picture-in-picture window and try again. You need iOS 17 or later, iPadOS 17 or later. Still stuck? Write in and say which iPhone.
My notes showed up in the screen share on Zoom or Meet
In the desktop app, turn on Invisible to Screen Sharing in Settings, or use the Invisible button in the toolbar. This setting excludes CueCard from screen capture, including full-display sharing. Run a practice share with your meeting app to check the result. How it works on the desktop app.
Google Slides notes are not reaching the desktop app
The sync needs both halves: the desktop app open, and the browser extension installed in the browser you are presenting from. Choose Connect Google Slides in CueCard and authorize read-only access with Google, then open your deck. Both downloads are on the Google Slides page.
When is Android coming?
It is being built, and it is not out yet — we do not have a date to give you, and we would rather say so than invent one. The Android page is where it will be announced.
Still stuck?
Just ask.
Email support@cuecard.dev or open an issue on GitHub. Both are read by a person.